{"id":808,"date":"2024-07-29T08:11:30","date_gmt":"2024-07-29T08:11:30","guid":{"rendered":"https:\/\/dev.mengisoft.com\/aceitesalvarez\/return-and-refund-policy\/"},"modified":"2024-07-30T08:04:02","modified_gmt":"2024-07-30T08:04:02","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/aceitesalvarez.com\/en\/return-and-refund-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"&#13;\n<h2>ENV\u00cdO<\/h2>&#13;\n<h3>\u00bfD\u00f3nde puedo recibir mi pedido?<\/h3>&#13;\n<ul><li>En nuestras instalaciones en Pol\u00edgono Industrial Mirabueno s\/n, 23650 Torredonjimeno, Ja\u00e9n.<\/li>&#13;\n<li>En su domicilio.<\/li>&#13;\n<\/ul><h3>\u00bfCu\u00e1nto tardar\u00e1 en llegar mi pedido?<\/h3>&#13;\n<ul><li>Para env\u00edos a Pen\u00ednsula el tiempo estimado es de 1 a 3 d\u00edas h\u00e1biles. Consideramos d\u00eda h\u00e1bil los d\u00edas laborables de lunes a viernes, exceptuando los festivos oficiales marcados en el calendario oficial.<\/li>&#13;\n<li>Para env\u00edos en la Uni\u00f3n Europea y Baleares, el plazo de entrega ser\u00e1 de 5 a 12 d\u00edas h\u00e1biles. Consideramos d\u00eda h\u00e1bil los d\u00edas laborables de lunes a viernes, exceptuando los festivos oficiales marcados en el calendario oficial.<\/li>&#13;\n<\/ul><h3>\u00bfCu\u00e1nto he de pagar de gastos de env\u00edo?<\/h3>&#13;\n<p>We have several transport agencies with which to make shipments. The amount of shipping costs will vary depending on the total weight and delivery location. During the purchasing process you will be able to see the shipping price.<\/p>&#13;\n<h2>DEVOLUCIONES<\/h2>&#13;\n<h3>\u00bfPuedo hacer un cambio de art\u00edculo?<\/h3>&#13;\n<p>To make any exchange, you must first make the return and then place a new order.<\/p>&#13;\n<h3>\u00bfCu\u00e1ntos d\u00edas tengo para devolver mi pedido?<\/h3>&#13;\n<p>You have 15 days from receipt of your order to return it.<\/p>&#13;\n<h3>\u00bfC\u00f3mo tengo que hacer la devoluci\u00f3n?<\/h3>&#13;\n<p>Returning an order is very simple. You just have to follow these steps. But remember that for any questions or help you can contact us by email info@alvaoliva.com or by phone 953341480.<\/p>&#13;\n<p>1.- Mandatory prior process before shipping<\/p>&#13;\n<p>Contact us via email info@alvaoliva.com informing us of:<\/p>&#13;\n<ul><li>N\u00famero de pedido<\/li>&#13;\n<li>Relaci\u00f3n de productos que desean devolver (c\u00f3digo y unidades)<\/li>&#13;\n<li>Y uno de los dos motivos de devoluci\u00f3n que le indicamos a continuaci\u00f3n:<\/li>&#13;\n<\/ul><ol><li>1. Pedido err\u00f3neo.<\/li>&#13;\n<li>2. Art\u00edculo defectuoso.<\/li>&#13;\n<\/ol><p>2.- Packaging of the merchandise<\/p>&#13;\n<p>The products must be sent in a closed package, in perfect condition and packaged without rubbing or damage and, if possible, in their original packaging. It will speed up the procedures if they are accompanied by a copy of the invoice.<\/p>&#13;\n<p>3.- Method of transportation<\/p>&#13;\n<p>The products must be sent postage paid. Shipments with postage due will not be accepted.<\/p>&#13;\n<p>4.- Refund of the charge<\/p>&#13;\n<p>Once we receive your package in our warehouses, it will take us a few days to check your return and process it. Once controlled and correct, we will proceed to reverse the charge to the same card with which you made the payment. If these requirements are not met, the merchandise will be returned to the sender.<\/p>&#13;\n<p>5.- For any questions or doubts:<\/p>&#13;\n<p>Contact our office by email: info@alvaoliva.com and if we do not respond within 48 hours, call us at 953341480 to receive information<\/p>&#13;\n<p>Ole\u00edcola \u00c1lvarez will not be responsible for the products until they arrive at its warehouse. Products that have a seal must be returned with said seal, without removing it.<\/p>&#13;","protected":false},"excerpt":{"rendered":"<p>&#13; ENV\u00cdO &#13; \u00bfD\u00f3nde puedo recibir mi pedido? &#13; En nuestras instalaciones en Pol\u00edgono Industrial Mirabueno s\/n, 23650 Torredonjimeno, Ja\u00e9n. &#13; En su domicilio. &#13; \u00bfCu\u00e1nto tardar\u00e1 en llegar mi pedido? &#13; Para env\u00edos a Pen\u00ednsula el tiempo estimado es de 1 a 3 d\u00edas h\u00e1biles. Consideramos d\u00eda h\u00e1bil los d\u00edas laborables de lunes a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-808","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Refund Policy - Ole\u00edcola \u00c1lvarez - Aceite de Oliva Virgen Extra<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aceitesalvarez.com\/en\/return-and-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return and Refund Policy - Ole\u00edcola \u00c1lvarez - Aceite de Oliva Virgen Extra\" \/>\n<meta property=\"og:description\" content=\"&#013; ENV\u00cdO &#013; \u00bfD\u00f3nde puedo recibir mi pedido? &#013; En nuestras instalaciones en Pol\u00edgono Industrial Mirabueno s\/n, 23650 Torredonjimeno, Ja\u00e9n. &#013; En su domicilio. &#013; \u00bfCu\u00e1nto tardar\u00e1 en llegar mi pedido? &#013; Para env\u00edos a Pen\u00ednsula el tiempo estimado es de 1 a 3 d\u00edas h\u00e1biles. 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