Return and Refund Policy
ENVÍO
¿Dónde puedo recibir mi pedido?
- En nuestras instalaciones en Polígono Industrial Mirabueno s/n, 23650 Torredonjimeno, Jaén.
- En su domicilio.
¿Cuánto tardará en llegar mi pedido?
- Para envíos a Península el tiempo estimado es de 1 a 3 días hábiles. Consideramos día hábil los días laborables de lunes a viernes, exceptuando los festivos oficiales marcados en el calendario oficial.
- Para envíos en la Unión Europea y Baleares, el plazo de entrega será de 5 a 12 días hábiles. Consideramos día hábil los días laborables de lunes a viernes, exceptuando los festivos oficiales marcados en el calendario oficial.
¿Cuánto he de pagar de gastos de envío?
We have several transport agencies with which to make shipments. The amount of shipping costs will vary depending on the total weight and delivery location. During the purchasing process you will be able to see the shipping price.
DEVOLUCIONES
¿Puedo hacer un cambio de artículo?
To make any exchange, you must first make the return and then place a new order.
¿Cuántos días tengo para devolver mi pedido?
You have 15 days from receipt of your order to return it.
¿Cómo tengo que hacer la devolución?
Returning an order is very simple. You just have to follow these steps. But remember that for any questions or help you can contact us by email info@alvaoliva.com or by phone 953341480.
1.- Mandatory prior process before shipping
Contact us via email info@alvaoliva.com informing us of:
- Número de pedido
- Relación de productos que desean devolver (código y unidades)
- Y uno de los dos motivos de devolución que le indicamos a continuación:
- 1. Pedido erróneo.
- 2. Artículo defectuoso.
2.- Packaging of the merchandise
The products must be sent in a closed package, in perfect condition and packaged without rubbing or damage and, if possible, in their original packaging. It will speed up the procedures if they are accompanied by a copy of the invoice.
3.- Method of transportation
The products must be sent postage paid. Shipments with postage due will not be accepted.
4.- Refund of the charge
Once we receive your package in our warehouses, it will take us a few days to check your return and process it. Once controlled and correct, we will proceed to reverse the charge to the same card with which you made the payment. If these requirements are not met, the merchandise will be returned to the sender.
5.- For any questions or doubts:
Contact our office by email: info@alvaoliva.com and if we do not respond within 48 hours, call us at 953341480 to receive information
Oleícola Álvarez will not be responsible for the products until they arrive at its warehouse. Products that have a seal must be returned with said seal, without removing it.
